Why does water get into the track of my Sliding Glass Door or windows during a rain storm? Is something wrong with my product?

It is normal for water to be present in the track of sliding glass door or windows during a storm, especially if it is a windy storm.

These products are designed to capture water in the track and drain it to the exterior of the building through the "weep holes" located in the bottom of a door or window frame. Keeping these "weep holes" free of dirt and debris will allow the water to flow out freely and not to build in the track.